JP-2021-11 IT Helpdesk Technician

The Position

Under the general supervision of the IT Manager, The IT Helpdesk Technician main duty is to offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices, or it may be with software programs. You will generally track all instances of support by creating IT tickets using ticket-tracking software; update the status of each ticket after successfully assisting each user with their issues.