JP-2020-IT Support Specialist
Under the direction of the IT Manager, the IT Support(Help Desk) Specialist will provide comprehensive assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The IT Support Specialist will generally track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues.